If you’re dealing with a flooded basement, backed-up sewer, or a broken sump pump…
Get Emergency Plumbing Help in Under 24 Hours From a State-Licensed, Fully Insured Local Expert
Without Paying Extra for Nights, Weekends, or Holidays — and No Waiting for Parts or Permits
Count on Our Expert Plumbers for Same-Day Repairs Done Right
CASE STUDY HIGHLIGHT
How Patrick Got Same-Day Plumbing Help Without Extra Fees
Patrick A. is a homeowner in the Elgin, IL area who encountered a serious septic system drainage issue. Like many in TJM's target audience, he was facing an urgent problem requiring fast, professional service. Before contacting TJM Sewer & Plumbing, Patrick had no reliable plumber he could turn to in a crisis. He was looking for someone trustworthy, responsive, and upfront about pricing something he hadn’t consistently found elsewhere.
Challenges & Goals:
Patrick was dealing with a backed-up septic system an emergency plumbing situation that could damage his home and disrupt daily life. He needed a team who could act fast, diagnose the issue, and resolve it without hidden costs or unnecessary delays. His goal wasn’t just a fix, but a dependable partner who’d treat the situation with urgency and fairness. This aligned perfectly with industry-wide frustrations over unclear pricing, long wait times, and impersonal service.
Process & Strategy:
TJM responded with speed and clarity, delivering on their core promise of emergency help without premium charges. After speaking by phone, Patrick was met the same day by Todd and Christian for an on-site quote. Their trucks were fully stocked, enabling a quick turnaround the team returned the next morning and completed the job. When it turned out the scope of work was less than anticipated, Todd adjusted the price on the spot, reflecting TJM’s commitment to honest, transparent pricing. The whole process was efficient, stress-free, and grounded in clear communication.
Results:
Patrick was impressed by the team's professionalism, responsiveness, and integrity. He appreciated not only the quality of the work but also the fair, reduced pricing. He’s now committed to using TJM for future plumbing needs. The experience turned an emergency into a moment of trust, solidifying TJM as his go-to plumbing solution.
Same-day response to urgent septic issue
Transparent, reduced pricing when job scope changed
Full repair completed within 24 hours
Honest and fair service led to repeat customer loyalty
CASE STUDY HIGHLIGHT
How Julie Got a Sump Pump Replaced in Under 24 Hours
Julie Hrdlicka found herself in a stressful situation when her sump pump failed unexpectedly. With potential basement flooding looming, she needed fast guidance and a clear path to resolution. Like many of TJM’s clients, Julie wasn’t looking for the cheapest service she wanted responsiveness, expertise, and peace of mind. She reached out directly to Todd at TJM Sewer & Plumbing, hoping for a quick and honest solution.
Challenges & Goals:
Julie’s immediate concern was preventing further damage while ensuring her sump pump was replaced quickly. Her biggest challenge was navigating the situation without knowing if it was an emergency. She wanted a professional opinion, calm guidance, and a fast turnaround exactly what many homeowners in high-stress plumbing situations are looking for.
Process & Strategy:
TJM’s service model kicked in right away. Todd personally reviewed photos of the issue and reassured Julie it wasn’t an emergency, but still treated it as a priority. By offering same-day communication and next-day service, he balanced urgency with practical judgment. The next day, Todd showed up on time, fully prepared with the necessary equipment. The sump pump was replaced efficiently, backed by TJM’s licensing, bonding, and guarantee.
Results:
Julie described the entire process as “super smooth.” From helpful remote support to prompt in-person service, she was impressed by the speed, professionalism, and ease of working with TJM. Her pump was replaced without stress, delays, or unexpected costs exactly what homeowners under duress hope for. Now, Julie has not only a working sump pump but also a trusted plumber she can rely on.
Same-day remote guidance followed by next-day replacement
Clear, calming communication during a high-stress issue
Prompt, professional in-home service
“Super smooth” experience that earned long-term trust
Protect Your Home with Guaranteed Same-Day Plumbing Solutions
CASE STUDY HIGHLIGHT
How Tristan Got a Major Sewer Repair Started in 24 Hours
Tristan Diaz, a homeowner in Long Grove, IL, was hit with a sudden sewer line break on a Saturday an emergency situation that could lead to serious damage if not handled quickly. Like many of TJM's ideal clients, he needed fast, clear, and trustworthy help from licensed professionals. Past experiences with slow or overpriced providers left him wary of whom to call in a crisis.
Challenges & Goals:
Faced with a broken sewer line, Tristan needed immediate assistance from a team that could diagnose and resolve the issue without delays or confusion. His primary concerns were avoiding further damage, receiving an honest explanation of the problem, and finding a company he could trust to handle a large repair job professionally.
Process & Strategy:
TJM responded the same day on a weekend demonstrating their around-the-clock service with no extra fees. They assessed the situation, provided a clear explanation, and coordinated the necessary repairs with full transparency. The following day, Todd and his crew arrived prepared to tackle the complex job. By leveraging their fully stocked trucks and depth of expertise, TJM was able to minimize downtime, communicate clearly, and deliver on their promise of fast, high-quality work.
Results:
Tristan and his family were extremely grateful for TJM’s responsiveness and professionalism. The repair, which could have been a stressful disaster, became a well-managed project. TJM not only fixed the issue but earned long-term loyalty and future business through their clarity and customer care.
Sewer line break diagnosed and addressed within 24 hours
Major repair coordinated with full transparency and professionalism
No added cost for weekend service
TJM became the go-to plumber for future needs
CASE STUDY HIGHLIGHT
How Stacey Got Professional Plumbing at a Surprisingly Fair Price
Stacey Martin needed a garbage disposal installed and began comparing quotes from different plumbing companies. As a discerning customer, she was frustrated by high estimates and slow response times. She wanted someone reliable, reasonably priced, and fast a professional who wouldn't treat her job as a low priority.
Challenges & Goals:
Stacey’s goal was simple: get her garbage disposal professionally installed without the inflated pricing or vague timelines she had experienced elsewhere. The challenge was finding a service provider who balanced professionalism and affordability without compromising quality.
Process & Strategy:
TJM responded quickly and professionally, aligning with Stacey’s needs from the first point of contact. Their no-pressure, transparent pricing made it easy for her to move forward without hesitation. Backed by decades of experience and a focus on getting the job done right the first time, the team completed the installation efficiently and up to code. The affordable pricing and clear communication set TJM apart from the competition.
Results:
Stacey was shocked in a good way at how affordable TJM’s quote was compared to others she had received. The professional workmanship and responsiveness made the experience stand out, prompting her to save TJM’s number for future repairs. She now views TJM as her trusted plumbing partner for any future household issues.